It is becoming very difficult for small business owners to run in this tough economic conditions because they want to expand their operations but they don,t have money for this , in such situations the cheap products are very popular for example bomgar remote support tool through this two computers can be connected through internet.
The study, conducted by Rasmussen Reports, LLC for Discover(R) Small Business Watch(SM), and published this week, showed slight improvement in the small business outlook compared to September. Nevertheless, 74% of small business owners still think the U.S. economy is on the decline.
While most are managing to survive -- only 23% have had to borrow to cover basic expenses -- 55% have suffered a loss of income over the last month.
Bomgar's appliance-based remote support solution opens the door to several avenues that may help the situation.
In addition to providing secure remote access to customers' computers and virtually eliminating the need for on-site visits, companies who deploy Bomgar's help desk support solutions can realize a reduction in total call times of up to 90%, a similar reduction in second tier escalation and a 20-85% increase in first call resolution. This improves customer satisfaction significantly while enabling the company to handle increased traffic without the need to increase staff.
With Bomgar's remote support solution, small businesses can also ensure business continuity for executives and sales people on the road so they have ready access to anything needed to close a deal or provide information for potential new customers. Bomgar can even help virtualize the office -- including
remote tech support agents -- to lower the costs for premises, utilities and so on.
